+420 777 229 632, 777 701 115 exchange@czech-exchange.cz

Frequently asked questions

Why do you call for a reservation larger amounts course not VIP?

As the above rate varies according to the current state of the market of foreign currency. When you book a certain amount, it does not change after booking and you will receive that amount, we agreed on the phone.

It is our buying and selling real free of charge?

Yes what is listed on the internet in exchange list of valid.

Who has the course V.I.P?

Kurz VIP client receives constant even if the small amount and the one who will exchange an amount above 30 000,-CZK and automatically gets the VIP rate is not constant even if the client.

Why do we ask identity card identity card from clients with a higher amount?

The Act on banking services is required to submit each,
who varies the amount of over EUR 1000 identity card or passport.

Why do you have a different rate than we have seen in the exchange rate sheet in the morning or evening?

Because even several times daily updated exchange list. It is for this reason that the spread between buying and selling VIP is so little profit that we need to control and adjust the rate according to the European and Czech National Bank almost immediately. This can happen once, twice or not at all.

You have any other branch in the Czech Republic?

Why do you have a different rate than we have seen in the exchange rate sheet in the morning or evening?. We do not have any partners or dealers in Czech Republic.

Do you still have other banking services such as sending money between accounts and abroad?

Because even several times daily updated exchange list. It is for this reason that the spread between buying and selling VIP is so little profit that we need to control and adjust the rate according to the European and Czech National Bank almost immediately. This can happen once, twice or not at all.

I have to go to currency exchange, if I want to replace the amount? I can not do otherwise?

We do not send your money by postal order or do not transfer it to the account. You must come personally to the exchange office and make the exchange of money here in our shop and in the opening time. Outside opening hours the exchange is not possible.

Why publish these questions and answers?

Indeed, these are repeated inquiries from customers who answer the phone often.

Slevový V.I.P. kupón - Czech Exchange

Contacts

Czech Exchange, s.r.o.
Revoluční 3
Pasáž KOTVA
110 00 Praha 1
Tel.: 777 229 632, 777 701 115
Email:
exchange@czech-exchange.cz

How to reach us

Business hours

Po-Pá / Mon-Fri: 09.30-18.30
So/ Sat: zavřeno/ closed
Ne/ Sun: zavřeno/ closed
Státní svátky zavřeno

Video - how to reach us