FAQ

FAQ

As the above rate varies according to the current state of the market of foreign currency. When you book a certain amount, it does not change after booking and you will receive that amount, we agreed on the phone.

Yes what is listed on the internet in exchange list of valid.

A permanent client receives a V.I.P course with a coupon.

The Act on banking services is required to submit each,
who varies the amount of over EUR 1000 identity card or passport.

Because even several times daily updated exchange list. It is for this reason that the spread between buying and selling VIP is so little profit that we need to control and adjust the rate according to the European and Czech National Bank almost immediately. This can happen once, twice or not at all.

Why do you have a different rate than we have seen in the exchange rate sheet in the morning or evening?. We do not have any partners or dealers in Czech Republic.

Because even several times daily updated exchange list. It is for this reason that the spread between buying and selling VIP is so little profit that we need to control and adjust the rate according to the European and Czech National Bank almost immediately. This can happen once, twice or not at all.

We do not send your money by postal order or do not transfer it to the account. You must come personally to the exchange office and make the exchange of money here in our shop and in the opening time. Outside opening hours the exchange is not possible.

Indeed, these are repeated inquiries from customers who answer the phone often.

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